We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.

Our friendly and knowledgeable sales staff is available to help you find the product that is best for you.

Every product we ship is factory-sealed and covered by the manufacturer's warranty.

Return Policy and Conditions

 

We offer a 15-day money back guarantee from the original ship date for most merchandise. Certain restrictions apply to the products listed below. Please check through for more detail. After 15 days, only the manufacturer's warranty applies and no returns will be accepted.

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from here and is required for ALL returns. We reserve the right to charge a 15% restocking fee on returns. Merchandise must be returned within 15 days of the issuance of the RA# at which time the RA# expires. RA#'s are non-renewable.

We reserves the right to return any merchandise without a valid RA# to the customer or to prorate the credit.

All returned merchandise must be in the original packaging with the UPC or bar code intact. All components, manuals, registration card(s), software, cables & accessories must be included. Outpost.com inspects all returns and reserves the right to return merchandise that does not meet the criteria.

30 day money back guarantee does not apply to special orders and open items.

Non-Returnable Items:

electrociti.com prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships.

It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchases of computers, peripherals, software, and other consumer electronics are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products sold by electrociti.com are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to the website below, contact us at the following e-mail address, or call us:

customerservice@electrociti.com

We encourage you to request information from any of our account executives about extending the service period on any of the products that you purchase.

Most manufacturers offer a one year warranty on all new equipment. During the warranty period, you may call the manufacturer to receive warranty service. The manufacturer will attempt to solve your problem via phone. If a situation extends beyond the manufacture's  service centers ability to resolve, please contact your electrociti.com representative for further guidance.

CUSTOM CONFIGURATIONS: No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems.

OTHER NON-RETURNABLE PRODUCTS: Several manufacturers' policies and restrictions disallow product returns. The following manufacturer's products (not all inclusive) are also not returnable to electrociti.com : 3Com, Compaq, Cisco, Intel, HP, Toshiba, Adobe, Quark,HGST, A Western Digital Company , Lenovo and Sony. Other manufacturers apply to this list, so please call us for the latest information. You will need to contact the manufacturer directly regarding return or replacement of these brands under their respective guarantees and/or warranties. Please contact us if you would like to obtain copies of the manufacturers' guarantees and warranties prior to purchase.

You will need to contact the manufacturer directly regarding return of the product and policies regarding such return. Please contact us if you would like to obtain copies of manufacturers' guarantees and warranties.

DAMAGED SHIPMENTS:

If your shipment arrives damaged or opened: You must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify electrociti.com immediately to arrange for a carrier inspection and pick up of damaged merchandise. If you do not notifyelectrociti.com of damaged goods within the first Frothy eight  of arrival, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.

Defective/Dead on arrival non-software products: Certain products after support from the original manufacturer has been received, may be approved for return by the technical support division of electrociti.com.

Items over 100 lb are not returnable